Job In Grameen Phone Mobile Company :
Job Title: Customer Service
Job Type: Full Time
Job Category: IT & Telecommunication
Deadline: 10 Oct,2015
Educational Qualification: Undergraduate
Level Student (0 to 60 Credits) or equivalent would be preferable
Experience: No experience required
Requirement:
Special Skill :
Effective
communication skills
Positive service
mindset with helping attitude
Ability to work
under pressure
Flexibility
Basic computer
literacy and knowledge in office application
Instruction :
Please apply through the following link:
https://career.grameenphone.com/login/show/id/75
Job Detail:
Junior Trainee-Apprenticeship Program
Department: Customer Service
Division: Customer Experience and Service
Close Date 10-10-2015
Role Overview: Inbound Contact Center, Customer Service,
Customer Experience and Service
Job Responsibility
Provide one-stop
quality Customer Service over phone to ensure positive customer experience
Proactively
aware/inform customers regarding our products/service
Sale through
inbound and outbound contacts
Capture customer
insights and escalate critical issues / complaints and provide timely feedback
Maintain targeted
KPI on a regular basis
Serve customers
with helping attitude and thus play a significant role in customer
satisfaction, retention, and acquisition. In this way enhance Grameenphone’s brand
image
Gain knowledge
through various training sessions on corporate culture, communication, service
mindset, etc.
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